Common questions and support articles
Epic Cameras
5
- Complete DVR initial setup (Generation 1 DVRs)
- Find the Wi-Fi name and password for a wireless network
- Find the Wi-Fi name and password for a wireless network
- Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change
- My camera system stopped working on my mobile app
Epic Control 4E
3
General Questions
22
- What Is an Abort Code (Verbal Passcode) and Why Does Epic Alarm Require One?
- Understanding Our Billing & Service Call Policy
- Certificate of Protection – Insurance Discount Program
- How to Cancel Your Alarm Monitoring Service
- Does Epic Alarm monitor existing alarm systems or alarm systems that were installed by a different company?
- Does Epic Alarm Offer Security Guard or Alarm Response services?
How To Guides
38
- Step-by-Step Guide to Setting Up Video Analytics for Your Doorbell Camera
- Adjust the call volume for the Video Doorbell
- How to unlink an account under a single login name
- How to Manage and Update Your Alert Contacts
- How to replace batteries on your Panic Button
- Entry and Exit Delays on Your Alarm System
Troubleshooting
10