Common questions and support articles
- Addressing Security Concerns with 2GIG Alarm Systems
- Can I move my Epic Alarm system?
- Can I paint my sensors?
- Certificate of Protection – Insurance Discount Program
- Do I need an alarm permit?
- Do you share information with the police?
- Does Epic Alarm monitor existing alarm systems or alarm systems that were installed by a different company?
- Does Epic Alarm Offer Security Guard or Alarm Response services?
- False Alarm – Crash & Smash
- How do I update my account information?
- How long is my Epic Alarm system under warranty?
- How to Cancel Your Alarm Monitoring Service
- How To Reset Your Alarm.com Password
- Low Battery Condition – Options
- LTE Cellular Module Upgrades
- Moving or Cancellation Equipment Guidelines
- Understanding Our Billing & Service Call Policy
- What does “Loss of sensor supervision mean”?
- What Is an Abort Code (Verbal Passcode) and Why Does Epic Alarm Require One?
- What is Crash & Smash?
- What Panel Do I have
- Will the Arming Event notification include the name of the user who armed or disarmed the system?