Alarm System & Monitoring FAQs
Frequently Asked Questions
How quickly can you install my security system?
Most installations can be scheduled within a few days of your quote and completed in a single visit, so you’re protected fast.
How much does it cost?
We customize every system based on your property and needs. You’ll get a clear quote with all
costs upfront — no hidden fees, ever. See our monitoring plans.
What types of systems do you offer?
From simple alarm setups to full smart-security solutions. We install sensors, cameras, fire
protection, and mobile-app control for homes and small businesses.
Can you use my existing alarm equipment?
Often, yes! Our team can inspect your current setup and integrate or upgrade your existing
devices to work with Epic Alarm monitoring. Already with another company? See switching to Epic Alarm.
What is included with installation?
Professional setup, activation, and a complete system walkthrough — so you know exactly how
to use every feature before we leave.
Do I need a permit?
Some cities require an alarm permit. We’ll check your local requirements and help you get it
handled quickly.
How does monitoring work?
If your alarm triggers, our 24/7 U.S.-based monitoring center responds instantly — verifying
the signal and contacting emergency services when needed.
What if the power or internet goes out?
No problem. Our systems include backup power and optional cellular communication to keep
your property protected around the clock.
Will my pets set off the alarm?
Our motion sensors are pet-friendly and professionally placed to avoid false alarms while still
keeping your property secure
Can I control my system from my phone?
Yes! The Epic Alarm mobile app lets you arm or disarm your system, view live video, and get
alerts in real time — from anywhere.
Can I add more devices later?
Absolutely. Epic Alarm systems are fully expandable — add cameras, sensors, or smart-home
devices anytime.
Will this help lower my insurance premium?
Yes. Most insurance providers offer discounts for professionally monitored security systems.
We’ll provide proof of monitoring upon request.
What if I move or relocate my business?
We’ll help you transfer your system and service to your new location — hassle-free Start at our Moving & Transfer Center.
What kind of support do you provide?
You’ll get a warranty on all equipment and direct access to our local support team. If you ever
need help, we’re just a call or tap away.
Do I really need a security system?
Absolutely. A monitored security system from Epic Alarm deters break-ins, alerts you instantly
during emergencies, and gives you peace of mind 24/7 — whether you’re home or away
Ready to get started?
Talk to our team about your home or business. Call 888-969-3742 Monday to Friday, 8am–5pm, or send us a message and we’ll get back to you.
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