Card Access Control Systems
in Orange County
Family-Owned
Custom Designed
Professionally Installed
Locally Monitored
Mobile Credentials
Simplified Access
Management
Managing access shouldn’t be complicated. Epic Alarm makes it easy to add, modify, or remove users across single or multiple locations. Customize permissions by department, job role, or location, and instantly update credentials from your secure dashboard. Whether it’s one door or a dozen, you stay in complete control.
Automation Rules
Schedules and Alerts
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Frequently Asked Questions
The questions we actually get asked about door access, credentials and schedules. For pricing, scheduling and general enquiries, see our general FAQ.
Someone left and took their card with them. What now?
You revoke the credential from the dashboard and it stops working immediately, at every door it opened. That is the practical case for access control over keys: a leaver with a key means changing locks, while a leaver with a credential means one click and an audit trail showing exactly when it stopped.
Can staff use their phone instead of carrying a card?
Yes. Mobile credentials let an authorised user open a door from their smartphone, which removes the two problems that plague keycards: people lose them, and people copy them. Access can be granted or revoked from the app without anyone handing anything over.
Can different people have different access?
Yes, and this is where most of the value sits. Permissions can be set by department, by job role, or by location, so a cleaner reaches the doors a cleaner needs at the hours a cleaner works, and nothing else. Credentials update from the dashboard rather than requiring a visit.
Can doors unlock on their own during business hours?
Yes. Automation rules can unlock at opening, lock at close, and trigger other systems when specific events happen. Access schedules can also limit entry to particular hours, so an out of hours attempt is an exception rather than something nobody notices.
Will I know if someone forces a door?
Yes. Real time alerts cover unusual activity including off hour entries and forced door attempts, sent to a phone or an email address. The point of the alert is that it reaches you at the moment it matters rather than showing up in a log you read next week.
Does it work across more than one site?
Yes. Users can be added, changed and removed across single or multiple locations from the same dashboard, which is the difference between managing three sites and managing three separate systems.
Does it connect to the alarm and the cameras?
Yes. The automation engine integrates with video surveillance, alarm systems and building management, so an access event can pull up the camera that covers that door rather than leaving you to correlate two systems by timestamp afterwards.
If a door event sets off the alarm, does that count as a false alarm?
If the alarm system requests a police response and no emergency existed, then yes, it counts exactly like any other false activation, and your city counts it. Business permits and residential permits are often governed differently: Garden Grove, for example, issues business permits for one calendar year against three for a residence. Check your city page for the local rules.
Who can add and remove users?
Whoever you nominate, from the secure dashboard. It is worth deciding that deliberately rather than by default, and worth keeping it separate in your mind from alarm user codes, which are managed on the alarm side and can only be added through the customer website for security reasons. See how to add and manage users.
Why not just change the locks?
Because a lock tells you nothing. Access control gives you three things a key cannot: instant revocation without touching the door, a record of who opened what and when, and schedules that limit access by time rather than trusting everyone equally at three in the morning. If any of those three would have helped you in the past year, the case makes itself.
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