She called at 9am. The system was in by 3:30pm the same afternoon.
She called someone else first
She had been broken into. Her property manager suggested a national provider, so that’s who she called first. They couldn’t come that day.
Then she remembered us and called at 9am. The first thing Jason did was calm her down, before anything was said about equipment at all.
I got broken into on Monday. I called ADT first since that is who my property manager suggested. They could not come same day… I called at 9am and he said he would have Neil come out and install between 3pm and 3:30pm that same day… No over-selling or pressure. Just honest and informative.
Swathi N., Orange County — published on Yelp, March 2014. Quoted as written.
The install
Installation is quick and deliberately non-intrusive — wireless sensors, one touchscreen panel wherever it suits you, and very little drilling. The technician arrived on time. After walking the property she added one extra outdoor sensor, which was exactly the arrangement described on the phone: start with what’s needed, add on site if the walkthrough turns something up.
Could we do that for you?
Sometimes, yes. Same-day installation is real — it happened for her and it still happens. It depends on two things: how quickly you approve the proposal, and what the day’s schedule already looks like. Nothing gets booked until you accept the estimate, so the sooner that happens, the more of the day there is to work with.
The honest general answer is that most installations are scheduled within a few days of your quote and finished in a single visit.
If something has just happened and you need someone today, say so when you call. We’ll tell you straight away whether today is possible, rather than booking you in and hoping.
Living with it
What she singled out afterwards wasn’t the equipment. It was that nobody tried to sell her anything she hadn’t asked about on the worst day of her week.
Need someone today?
Say so when you call and we’ll tell you honestly how fast we can get to you. Get a free quote, or read more customer stories.
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