At Epic Alarm, we’ve proudly protected homes and businesses for over 13 years. While we’re sorry to hear you’re considering canceling your monitoring service, we want to ensure the process is simple, transparent, and respectful of your time.
Cancellation Notice Requirement: 60 Days #
To allow for proper processing and coordination, we require a 60-day written notice to cancel your alarm monitoring service. This notice period ensures a smooth transition and prevents any unintended service interruptions or billing issues.
How to Submit a Cancellation Request #
To officially cancel your monitoring service, please send a written cancellation request at least 60 days before your desired cancellation date. You can submit this request through any of the following methods:Email: success@epicalarm.comMail: 2166 W Broadway, PMB 777 Anaheim, CA 92804
Be sure to include:
• The service address
• A brief reason for your cancellation
This information will help us process your request promptly and accurately.
Looking to Move Instead of Cancel? #
If you’re relocating, cancellation might not be necessary! We offer seamless options to transfer your monitoring service to your new location. Moving your service ensures continuous protection without starting over.
➡️ [Click here to complete a Move Service Request Form]
We Value Your Business #
Before finalizing your cancellation, we’d appreciate the opportunity to address any concerns. Whether it’s about pricing, service adjustments, or upgrading your equipment, please let us know if there’s anything we can do to keep your account active.
