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Frequently Asked Questions
Do I really need a security system?
Absolutely. A monitored security system from Epic Alarm deters break-ins, alerts you instantly
during emergencies, and gives you peace of mind 24/7 — whether you’re home or away
How much does it cost?
What types of systems do you offer?
Can you use my existing alarm equipment?
What is included with installation?
Professional setup, activation, and a complete system walkthrough — so you know exactly how
to use every feature before we leave.
Do I need a permit?
Some cities require an alarm permit. We’ll check your local requirements and help you get it
handled quickly
How does monitoring work?
If your alarm triggers, our 24/7 U.S.-based monitoring center responds instantly — verifying
the signal and contacting emergency services when needed.
What if the power or internet goes out?
No problem. Our systems include backup power and optional cellular communication to keep
your property protected around the clock.
Will my pets set off the alarm?
Our motion sensors are pet-friendly and professionally placed to avoid false alarms while still
keeping your property secure
Can I control my system from my phone?
Yes! The Epic Alarm mobile app lets you arm or disarm your system, view live video, and get
alerts in real time — from anywhere
Can I add more devices later?
Absolutely. Epic Alarm systems are fully expandable — add cameras, sensors, or smart-home
devices anytime.
Will this help lower my insurance premium?
Absolutely. Epic Alarm systems are fully expandable — add cameras, sensors, or smart-home
devices anytime.
What if I move or relocate my business?
Yes. Most insurance providers offer discounts for professionally monitored security systems.
We’ll provide proof of monitoring upon request.
What kind of support do you provide?
You’ll get a warranty on all equipment and direct access to our local support team. If you ever
need help, we’re just a call or tap away
Ready to get started?
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