Small Business Security Systems
in Orange County
The solution for every challenge
Intrusion
Video
Access
Energy
Why Epic Alarm
for Business?
All in one
Simplify your security system with a single app and web dashboard to see everything at once.
Expandable
Hassle-free
Experience how
Epic Alarm for Business Works for You
One less job to do
Always on.
Always informed.
Multiple locations.
One view..
A commercial property manager who’d heard “it’ll get fixed next week” from previous providers, on what working with Epic has been like since. Read her account →
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Frequently Asked Questions
The questions we actually get asked by small business owners. For pricing, scheduling and general enquiries, see our general FAQ.
How is a business system different from a home one?
Mostly in who touches it. A house has three or four people who all know the code. A business has staff turnover, cleaners, deliveries, opening and closing, and a code that everyone knows is a code that protects nobody. The practical differences follow from that: individual user codes, opening and closing records, and schedules rather than trust.
Do the alarm permit rules differ for a business?
Often, yes, and not in your favour. Garden Grove issues business alarm permits for one calendar year against three years for a residence, so a business renews three times as often. Several cities also count false alarms and charge for them regardless of premises type. Check your city page for the local position before you assume it matches your home.
Can every employee have their own code?
Yes, and they should. Individual codes turn the alarm log into a record of who opened and closed, which is useful long before anything goes wrong. Codes are added through the customer website rather than the panel for security reasons, and it takes up to five minutes for a new code to reach the devices. See how to add and manage users.
Can the system arm itself at closing time?
Yes. Commercial subscribers on certain monitoring plans get a version of scheduled arming built specifically for business use, rather than the residential Smart Arming feature. Which one applies to you depends on your plan, so ask rather than assume. See arming schedules and Smart Arming.
What happens when a member of staff sets it off by accident?
If it is cancelled within 30 seconds the signal is never transmitted at all, under the SIA standard for false alarm reduction that our monitoring follows. Past that, we call to verify and ask for the abort code before cancelling a dispatch, which is exactly why every keyholder needs to know it. See my alarm went off but nobody called and what an abort code is.
Who responds, and can I choose the order?
We do not provide guards ourselves, but the monitoring station can be programmed to dispatch a private guard, a patrol operator, a response service or the police, in whatever order you specify. That sequence is customisable, which matters more for a commercial site than a home. See guard and alarm response services.
Can I get footage to an insurer or a loss adjuster quickly?
Yes. Video can be viewed and shared without a DVR in the back office, and clips can be downloaded in a chosen file format. When a claim depends on showing what happened, the constraint is usually how fast you can produce the footage rather than whether it exists. See changing the download file format.
Will it tell me if a fridge or a stockroom gets too warm?
Yes. Temperature alerts on energy and environmental sensors are part of the platform, which for anyone holding stock, food or medication is often the feature that pays for the system before a break-in ever happens.
Can it grow with the business?
Yes, and that is deliberate. Additional doors, cameras, sensors and locations can be added to the same platform and the same dashboard rather than bolted on as a second system. Z-Wave devices can be paired and removed as a documented process. See pairing or removing devices.
Can you take over the system already on the wall?
Usually not, and we would rather be straight about it. Genuine takeovers are rare and are normally only simple on systems we installed. We get this call almost daily from businesses unhappy with another provider, and the answer depends entirely on the equipment you have. See monitoring an existing or third party system.
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